Faulty unit to be returned

Lee JohnsonLee Johnson Member
in General Discussion / News and Announcements

Hi all I have a faulty CSL elite wheelbase that is still under warranty, can anyone kindly let me know the address and contact details of the Australian Fanatec agent, and also what is the normal procedure when sending the faulty wheelbase to the Fanatec agent.

Cheers

Lee

Comments

  • Maurice BöschenMaurice Böschen Member, CSL E RP1 PS4 beta tester, RMcL BT, CS SWFORM V2 Beta test, DD Beta Tester, PHub Beta Tester, P BME beta tester

    You have to open an RMA case through you account section in the webshop. Please do not send your faulty gear to any address without having a RMA number from the support team!

  • Lee JohnsonLee Johnson Member

    Thanks for the reply and yes I understand one needs a RMA but I am unable to find a link anyware on the Fanatec website within my account page or outside of it too in regard to returns of faulty product that is under warranty... What is Webshop?

  • Maurice BöschenMaurice Böschen Member, CSL E RP1 PS4 beta tester, RMcL BT, CS SWFORM V2 Beta test, DD Beta Tester, PHub Beta Tester, P BME beta tester

    Webshop is the shop where you bought your gear (www.fanatec.com)

    In the account section you have a Tab called "Your Products" where you can then find all your gear and from there you can open a new support case and thats the only way to get technical support!

  • Lee JohnsonLee Johnson Member

    Yup, have found it and have sent message.

    Thanks for your help.

    Stay safe.

  • Douglas ThompsonDouglas Thompson Member

    Same. My csl elite stopped working after about 3 months. Waiting for a response too.

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