picking error
Hello Fanatec
i have not received a reply in the specified time as mentioned in your automatic reply. So I am posting here in attempt for resolution. 2 weeks ago I received my order for DD wheel base and Porsche podium wheel rim. As mentioned in my email my order was not received complete.
There was a picking error and I was send the clubsport button box for Xbox rather than the podium hub. I understand the global situation that we are in and the potential delays and challenges that come with these times. However I am unable to use the equipment that was purchases until I receive this vital piece. Can you please look into and address the situation.
thank you for your support and urgency
Comments
Hi Kerry,
Your request is on the system, I'm sure the fulfillment team will resolve the issue as soon as possible.
[Fanatec Community Manager]
Thank you for your response