How long has anyone had to wait on just the confirmation of the order on a DD1 purchase? If its normal for a few days, then that's fine,I'll wait. I called Paypal and they confirmed Fanatec has my $$$$.$$. And there is no order for that purchase in the history tab. Hoping I'm not going to get the shaft here.
I ordered V3 pedals and the Handbrake 2 weeks ago (both in stock available), I recieved an email the day after that my order was warehouse processing. I have heard nothing since....
Their website says 48 hour processing (I understand that covid is causing problems obviously) and the email I got had an FAQ stating that they are trying to ship in 1-4 business days.... Its been 10...
I contacted support but has anyone recieved any orders lately or experienced this situation?
Everything is taking much longer now due to the Covid situation worldwide not only with Fanatec but other companies. From Fanatec customer service communications to processing to couriers processing, pickups, deliveries from A-B-C to customs clearance etc etc and then delivery to you.....all mostly due to staff working situations. Things eventually proceed albeit slowly. Most we can do is wait it out and hope for the best. When in doubt if you are able to contact Fanatec customer service and they eventually get to reply and communicate with you about status they can be very helpful in following up and updating you accordingly. It's a very trying time all around unfortunately.
I ordered a F1 esports wheel and button caps, both in stock. I'm at about one and a half months in. Got promised it was shipping soon a week ago and still nothing
hi there friends, i have a question, i can cancel my order whit this status? "The order is in process" I still don't see the amount debited on my credit card, if i cancel that orden, im ok whit no get charge on a future right?
My thoughts: due to the COVID-19 situation ther could be delays in shipping, depending on your personal location.
Nobody likes to wait to long, but let's look at the facts: in my personal situation Fanatec processed and shipped my order within a day, after that it's up to UPS to deliver the actual order.
In my case (locadet in the Netherlands) UPS dit not send me a track and trace code, thats annoying, but OK...
As i said Fanatec processed my order within a day, ordered last Thursay, got my e-mail from Fanatec witch said Our warehouse is preparing your order now for shipping on Friday, so far so good, nice and quick response.
Due to the fact that deliveries are not possible in the weekend with UPS i had to wait a bit... again, not sending me track and traci info is a miss for UPS...
Luckily, today i was suprised to see UPS at my door... ther it was, the complete Fanatec set i ordered :D.
Tonight i've been testing my new gear:
ClubSport Wheel Base V2.5
ClubSport Steering Wheel Formula V2
ClubSport Pedals V3
Podium Advanced Paddle Module (not tested yet, think i'll mod that in a couple of days)
Comming from a Logitech G29 it's a massive difference witch will take some getting used to, but i can only say that if i knew it was sucht a better feel with Fanatac, i'd have ordered it sooner :D
In conclusion, i think nobody has the right to blame Fanatec for the actual deliverie UPS provides, the guys n galls at Fanatec do a superb job in my eyes, the problem with delivery times are due to COVID-19 measures and maybe a lack of communication by UPS.
Anyway, i'm happy, thumbs up to Fanatec en lets get back to racing :D
i have not received a reply in the specified time as mentioned in your automatic reply. So I am posting here in attempt for resolution. 2 weeks ago I received my order for DD wheel base and Porsche podium wheel rim. As mentioned in my email my order was not received complete. There was a picking error and I was send the clubsport button box for Xbox rather than the podium hub. I understand the global situation that we are in and the potential delays and challenges. However I am unable to use the equipment until I receive this vital piece. Can you please look into and address the situation.
Comments
How long has anyone had to wait on just the confirmation of the order on a DD1 purchase? If its normal for a few days, then that's fine,I'll wait. I called Paypal and they confirmed Fanatec has my $$$$.$$. And there is no order for that purchase in the history tab. Hoping I'm not going to get the shaft here.
I ordered V3 pedals and the Handbrake 2 weeks ago (both in stock available), I recieved an email the day after that my order was warehouse processing. I have heard nothing since....
Their website says 48 hour processing (I understand that covid is causing problems obviously) and the email I got had an FAQ stating that they are trying to ship in 1-4 business days.... Its been 10...
I contacted support but has anyone recieved any orders lately or experienced this situation?
Everything is taking much longer now due to the Covid situation worldwide not only with Fanatec but other companies. From Fanatec customer service communications to processing to couriers processing, pickups, deliveries from A-B-C to customs clearance etc etc and then delivery to you.....all mostly due to staff working situations. Things eventually proceed albeit slowly. Most we can do is wait it out and hope for the best. When in doubt if you are able to contact Fanatec customer service and they eventually get to reply and communicate with you about status they can be very helpful in following up and updating you accordingly. It's a very trying time all around unfortunately.
I ordered a F1 esports wheel and button caps, both in stock. I'm at about one and a half months in. Got promised it was shipping soon a week ago and still nothing
hi there friends, i have a question, i can cancel my order whit this status? "The order is in process" I still don't see the amount debited on my credit card, if i cancel that orden, im ok whit no get charge on a future right?
Hi all,
My thoughts: due to the COVID-19 situation ther could be delays in shipping, depending on your personal location.
Nobody likes to wait to long, but let's look at the facts: in my personal situation Fanatec processed and shipped my order within a day, after that it's up to UPS to deliver the actual order.
In my case (locadet in the Netherlands) UPS dit not send me a track and trace code, thats annoying, but OK...
As i said Fanatec processed my order within a day, ordered last Thursay, got my e-mail from Fanatec witch said Our warehouse is preparing your order now for shipping on Friday, so far so good, nice and quick response.
Due to the fact that deliveries are not possible in the weekend with UPS i had to wait a bit... again, not sending me track and traci info is a miss for UPS...
Luckily, today i was suprised to see UPS at my door... ther it was, the complete Fanatec set i ordered :D.
Tonight i've been testing my new gear:
ClubSport Wheel Base V2.5
ClubSport Steering Wheel Formula V2
ClubSport Pedals V3
Podium Advanced Paddle Module (not tested yet, think i'll mod that in a couple of days)
Comming from a Logitech G29 it's a massive difference witch will take some getting used to, but i can only say that if i knew it was sucht a better feel with Fanatac, i'd have ordered it sooner :D
In conclusion, i think nobody has the right to blame Fanatec for the actual deliverie UPS provides, the guys n galls at Fanatec do a superb job in my eyes, the problem with delivery times are due to COVID-19 measures and maybe a lack of communication by UPS.
Anyway, i'm happy, thumbs up to Fanatec en lets get back to racing :D
hello Fanatec
i have not received a reply in the specified time as mentioned in your automatic reply. So I am posting here in attempt for resolution. 2 weeks ago I received my order for DD wheel base and Porsche podium wheel rim. As mentioned in my email my order was not received complete. There was a picking error and I was send the clubsport button box for Xbox rather than the podium hub. I understand the global situation that we are in and the potential delays and challenges. However I am unable to use the equipment until I receive this vital piece. Can you please look into and address the situation.
thank you for your support and urgency
Kerry Nevatte